Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
See a place where we can do better? We're all ears.
Required fields are marked with an asterisk*
{"xsrfToken":"060ad96fced344a0ce0443a9b3311b275cc5512c_lout","branding":{"id":"3","key":"sus","name":"11Sight Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#34943b","headerLinkHoverBGColor":"#34943b","headerBadgeColor":"#34943b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/07228b57-3f74-4c50-a222-e73a254d38f6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjRkNWIzNC05ZDIwLTQ1Y2MtYjAyOS04YTYwODcyM2JhZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA3MjI4YjU3LTNmNzQtNGM1MC1hMjIyLWU3M2EyNTRkMzhmNiI6WyJyZWFkIl19LCJleHAiOjE3NjU1MjI3MTksIm5iZiI6MTc2NTUyMjExOX0.sUmCKzrRhAvGxLJm1W-n21GRIoTzGRg0njLDpVUTxjw&client=a24d5b34-9d20-45cc-b029-8a608723bad8&mode=fit","logoId":"07228b57-3f74-4c50-a222-e73a254d38f6","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Help Center","sharedPortalName":"11Sight Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to our Help Center","sharedPortalName":"11Sight Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#66a549","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/00fa69ab-6afe-4795-a2db-29098fe32dc5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjRkNWIzNC05ZDIwLTQ1Y2MtYjAyOS04YTYwODcyM2JhZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwZmE2OWFiLTZhZmUtNDc5NS1hMmRiLTI5MDk4ZmUzMmRjNSI6WyJyZWFkIl19LCJleHAiOjE3NjU1MjI3MTksIm5iZiI6MTc2NTUyMjExOX0.58LVp4KUJ7GlKook3FgQWYiG9bK1aQ4QMqobrkZatVw&client=a24d5b34-9d20-45cc-b029-8a608723bad8&height=300&mode=fit","bannerMediaApiFileId":"00fa69ab-6afe-4795-a2db-29098fe32dc5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sus","projectId":10019,"serviceDeskId":3,"name":"11Sight Service Desk","description":"<p>Welcome to 11Sight service desk's portal!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"20","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10537,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[4],"key":""},{"id":"22","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10550,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"24","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10546,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[4],"key":""},{"id":"26","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10540,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[4],"key":""},{"id":"19","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10521,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"21","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10542,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"25","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10536,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[19,24,22,20,26]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3c7ae9b-8365-3dde-a93f-9500d2ea6db5","appLinkName":"System Confluence","appLinkUrl":"https://11sight.atlassian.net/wiki","spaceKey":"1H","spaceName":"11Sight Help Center","spaceUrl":"https://11sight.atlassian.net/wiki/spaces/1H","isServer":false},"labels":[],"projectKey":"SUS","serviceDeskId":3,"kbLinkDomainURLs":["https://11sight.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjRkNWIzNC05ZDIwLTQ1Y2MtYjAyOS04YTYwODcyM2JhZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU1MjMzMTksIm5iZiI6MTc2NTUyMjExOSwiYW5vbklkIjoiYW5vbi11c2VyIn0.R6gcxDN1yh1JEFbpGiYTldY-eD7avgNg5zoxQ64HBzI","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"a24d5b34-9d20-45cc-b029-8a608723bad8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":26,"projectId":10019,"issueType":{"id":"10045","name":"New Feature"},"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10540,"iconUrl":"https://11sight.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"What product or area can we improve?","descriptionHtml":"<p>What product or area can we improve?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe your suggestion in detail for a faster evaluation.","descriptionHtml":"<p>Please describe your suggestion in detail for a faster evaluation.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/26","calendarParams":{"firstDay":0,"date":"2025-12-11T22:48:39-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a3c7ae9b-8365-3dde-a93f-9500d2ea6db5","appLinkName":"System Confluence","appLinkUrl":"https://11sight.atlassian.net/wiki","spaceKey":"1H","spaceName":"11Sight Help Center","spaceUrl":"https://11sight.atlassian.net/wiki/spaces/1H","isServer":false},"labels":[],"projectKey":"SUS","serviceDeskId":3,"kbLinkDomainURLs":["https://11sight.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMjRkNWIzNC05ZDIwLTQ1Y2MtYjAyOS04YTYwODcyM2JhZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU1MjMzMTksIm5iZiI6MTc2NTUyMjExOSwiYW5vbklkIjoiYW5vbi11c2VyIn0.R6gcxDN1yh1JEFbpGiYTldY-eD7avgNg5zoxQ64HBzI","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"a24d5b34-9d20-45cc-b029-8a608723bad8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}